Privacy policy

Privacy Policy for Riders Delivery Services Co

Last Updated: [14-2-2025]

Riders is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share your data when you use our peer-to-peer delivery services.

1. Information We Collect

 When you use our services, we collect different types of information, including:

•Personal Information: Name, phone number, email address, and delivery address.

•Order Information: Details of the deliveries, pickup and drop-off locations, and any additional notes related to the shipment.

•Payment Information: If transactions are involved, we collect payment details through secure third-party payment providers.

•Device Information: Such as device type, IP address, location data, and usage history to enhance our services.

 2. How We Use Your Information

 We use the collected information for the following purposes:

•Providing efficient delivery services.

•Communicating with customers regarding orders, updates, and customer support.

•Enhancing user experience and improving our services.

•Complying with legal and regulatory requirements.

 3. Information Sharing

 We do not sell or rent users’ data. However, we may share information with:

•Service Providers: Such as drivers and payment processing companies to facilitate service fulfillment.

•Legal Authorities: If required by law or to protect our rights.

•Business Transfers: In the event of a merger, acquisition, or sale of the company, user data may be transferred to the new entity.

 4. Data Security

 We implement strict security measures to protect user data from unauthorized access, alteration, or disclosure. However, no online platform can guarantee absolute security.

 5. User Rights

 Users have the right to:

•Access, modify, or delete their personal information.

•Opt-out of marketing communications.

•Request details on how their data is processed.

 6. Cookies and Tracking Technologies

 We may use cookies to improve user experience, analyze usage, and provide personalized content. Users can manage cookie settings through their browser.

 7. Policy Updates

 We may update this Privacy Policy periodically. Significant changes will be communicated to users.

 8. Delivery policy

 – Driver’s request is subject to possibility and availability

– Legal purposes are the responsibility of the sender and Riders disclaims any responsibility for any prohibited items that are attached without our knowledge

– It is strictly forbidden to transport anything that violates the law of the State of Kuwait

– In the event of a delay due to a reason beyond one’s control or force majeure, no damages will be borne due to delay in delivery

– Rider bears the damage to the transported item if the company has a direct party to the damage

  9. Contact Us

 For any inquiries regarding this Privacy Policy or to exercise your rights, please contact us at:

Email: info@TryRiders.com

Phone: 1880999

Address: Qibla, Block 14, Fahad Al Salem Street, Al Nassar Tower, 28th floor.